What is a welcome package?
A welcome package is our introduction to FirstService Residential and your strata corporation. It contains important details regarding your strata corporation, strata lot, strata fees and payment information (including account number). It also touches on some of the services that FirstService Residential has to offer owners such as Resident Support Services (RSS).
As a new owner, you will be provided with a welcome package via mail within the first 14 days after taking possession of the unit.
If you have not received your welcome package, please submit a support ticket, and our team will be ready to help.